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Terms of Sales

Article 1: Preamble

These General Conditions of Sale (CGV) apply to sales made on Afrostore.be.

Article 2: Conclusion of an online contract with Afrostore.be

1.Browse and select products:

Visit the Afrostore.be website to browse the selection of products available.

Choose the products you want to purchase and add them to your cart by clicking on the corresponding button.

2.Proceed to payment:

Once you have completed your selection, click "proceed to payment" to proceed to the next step.

3.Check the basket and the total amount:

Before finalizing the order, check your shopping cart to ensure that all the desired products are present and that the order total is correct.

4.Accept the general conditions of sale:

Read carefully and accept the general conditions of sale as well as the confidentiality policy of the Afrostore.be site.

5.Finalize the order:

You can choose to complete the order as a guest by providing your name, address and email address, or by creating an account on Afrostore.be.

6.Select payment method:

Choose your desired payment method from the options provided, such as credit card, debit card, bank transfer or PayPal.

7.Check order details:

Before confirming the order, please be sure to carefully review the details of your order, including the selected products, quantities, prices and delivery charges.

8.Confirm the order:

Once you have checked all the details and agreed to the terms, click "Confirm Order" to complete your purchase.

9.Receipt of order confirmation:

Once your order is confirmed, you will receive a confirmation email containing your order details and an estimated delivery date.

Article 3: Products

Teroubi ASBL, via its site afrostore.be, offers a selection of unique artisanal items imported from West Africa. Each product is unique and may have variations in color, shape and size, due to its artisanal manufacturing.

Article 4: Price

The prices of products available on afrostore.be are displayed in euros and include the applicable tax. Afrostore.be reserves the right to modify product prices at any time. However, the prices applied are those in effect at the time the order is placed.

Delivery costs are not included in product prices and will be added when finalizing the order.


Article 5: Payment terms

By accepting these General Conditions of Sale (CGV), you accept the payment terms by Shopify Payments for any purchases made on our Afrostore.be website.

Afrostore.be accepts major credit and debit cards, such as Visa, Mastercard, American Express as well as other local payment methods depending on the region (bancontact, etc...).

All transactions made are secured by Shopify Payments.

Your account will be billed upon validation of your order. The charges will appear on your credit card statement under the name Teroubi ASBL.

Article 6: Delivery

Your package is generally delivered up to 7 days maximum after receipt of your payment.

The standard shipping method is Bpost and Mondial Relay. We will send you a link as soon as possible that allows you to track the delivery of your package online.

Shipping costs include packaging, handling and postage. They are set - depending on the shipping area - depending on the weight of your order, including its packaging which can vary from 1 to 5 kg depending on the nature and quantity of the items ordered, or the total volume of the package(s). .

We advise you to group your purchases into a single order, as we cannot group two separate orders (in this case you will have to pay shipping costs for each of them).

Your package travels at our risk: we are insured in the event of damage, loss, theft or theft. Packages containing fragile products are carefully protected.

To reduce our impact on the environment, we do not send paper invoices. You will receive your invoice as a PDF file in an email as soon as your order is shipped.

To find out the amount of shipping costs for your order, you must select the products of your choice and the country of destination. They depend on the content of your order and its delivery address.

Bpost:

Approximate transit time: 5 - 7 days

Package delivery days: Daily, including weekends

Order preparation time: One day

Days you pack orders: Monday through Friday

Process orders received after this time the next business day: 4:00 p.m.

Mondial Relay:

Approximate transit time: 3 - 7 days

Package delivery days: Daily, including weekends

Order preparation time: One day

Days you pack orders: Monday through Friday

Process orders received after this time the next business day: 5:00 p.m.

Article 7: Transfer of ownership and risks

Your package is covered by our insurance during transit: we are responsible in the event of damage, loss, theft or theft. Packages containing fragile items are handled with care for maximum protection. Once the package is delivered to the customer, Teroubi ASBL declines all responsibility for its safety and condition.

Article 8: Withdrawal

The customer has 14 days from receipt of the product to exercise their right of withdrawal. To do this, he must inform Teroubi asbl by email at info@teroubi.be or by telephone at 0494 456 105. The refund will be made using the same payment method used during the purchase within 14 days following the request for payment. retraction.

Any clause requiring the customer to waive this right is null and void.

 

Article 9: Legal guarantee of products

Afrostore.be guarantees that its products do not contain hidden defects and comply with their description. In the event of a problem, the consumer benefits from a legal guarantee of 2 years from the date of receipt of the product. To benefit from this guarantee, the consumer must report any hidden defect within 2 months of its discovery.

Under this legal guarantee, the consumer has the right to a refund or exchange of the product.

Article 10: Reimbursement

Our policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately we cannot offer refunds or exchanges.

To be eligible for return, your item must be unused and in the condition you received it. It must also be in its original packaging.

The return of certain types of goods is not permitted. Likewise, we do not accept intimate or sanitary products, dangerous materials or substances, nor flammable liquids or gases.

Other items not permitted for return:
* Gift cards
* Products already in use

* Products already used, out of their original packaging.

To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.

In some cases, only partial refunds are granted: (if applicable)
*Any item that is not in original condition, damaged, or missing parts for any reason not due to error on our part.
* Any item returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund is approved or denied.
If approved, your refund is then processed and your credit card or original payment method is automatically credited within a few days.

Delayed or missing refunds
If you haven't received a refund yet, double-check your bank account first.

Then contact your credit card company, as it may take a little time for your refund to be officially posted.
Then contact your bank. The posting of a refund is often preceded by a processing time.
If you have completed all these steps and you still have not received your refund, contact us at the following address: info@teroubi.be

Trades
We only replace items that are initially defective or damaged. If you need to replace yours with the same item, send us an email to info@teroubi.be and send your item to: 34 Rue Eugene de Smet, Brussels, 1090, Belgium.

Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of the item being returned. Once the returned item is received, a gift voucher will be sent to you by post.

If the item was not marked as a gift at the time of purchase, or if the gift giver had the order sent to them with the intention of giving it to you later, it is her that we will send the refund and she will therefore know that you have returned her gift.
Shipping
To return your product, you must send it to the following postal address: 34 Rue Eugene de Smet, Brussels, 1090, Belgium.

Shipping costs associated with returning your item are your responsibility. They are not refundable. If you receive a refund, the return shipping cost will be deducted.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item worth more than $50, we recommend using a shipping tracking service or insuring your shipment. We do not guarantee that we will receive the returned item.

 

 

Article 11: Complaint and dispute

In the event of a dispute or complaint concerning a product or service purchased from Teroubi ASBL, the customer can contact the company using the contact form available on the website or by email at info@teroubi.be .

Teroubi ASBL undertakes to process all complaints as quickly as possible and to do everything possible to resolve the dispute amicably.

In the event that the customer is not satisfied with the solution proposed by Teroubi ASBL, he can turn to the online dispute resolution (ODR) platform via the address http://ec.europa.eu/odr

Article 12: Applicable law and competent court

These general conditions of sale are subject to Belgian law.

In the event of a dispute between Teroubi ASBL and a professional client, the dispute will fall under the exclusive jurisdiction of the courts of Brussels.

In the event of a dispute between Teroubi ASBL and a consumer customer, the dispute will be under the jurisdiction of the court of the consumer's domicile or the court of the place where the consumer usually resides, in accordance with the legal provisions in force.

Początek formularza

 

Withdrawal form

The Customer is invited to complete and return this form only if he wishes to withdraw from his order.
E-mail :
mail: Teroubi ASBL - Rue Eugène De Smet 34, 1090 Brussels



I hereby notify you of my withdrawal from the contract relating to the sale of the property / for the presentation of service (*) below:

Ordered on …………………………………….. / Received on ………………………………………………………………..

Order number: ……………………………………………………………………..

Name of consumer(s): ………………………………………………………………..

Address of the consumer(s): ………………………………………………………………………..

Signature of the consumer(s) (only if this form is notified on paper):


Date : ………………………………………………………………..